Software Maintenance Risk Management Process – A Case Study

Software Maintenance risk management differs in many aspects from software development risk management. Although it is the longest and the riskier phase on the software life cycle, differently from software development where many processes and models were established, very few processes have been developed to deal with software maintenance. Because it deals with systems that are already in production, software maintenance presents much more sources of risks. In this paper, we go through the software maintenance process identifying the main sources of risks and defining a process that can help mitigate those risks. Finally, we present a case study where this process was applied and some of the results are shown.